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JaneyB Premium British Knitwear
Products made in Britain are synonymous with quality, not only is quality everything to us but it’s the prime focus when designing our knitwear.
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Delivery & Returns - janeyB
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Delivery & Returns

janeyB / Delivery & Returns

DELIVERY

All garments currently have a delivery time of 3 to 6 weeks due to demand and times needed to create your chosen hand knitwear.

An estimated delivery date will be advised at the time of placing your order and you will receive email updates on the progress of your hand knitted garment.

DELIVERY OPTIONS

Price is per item.

UK Standard (Royal Mail Special Delivery Next Day by 1pm) £15

Europe (3-5 business days) £POA
Worldwide (3-10 business days) £POA

TAXES & DUTIES

For customers outside of the EU the website will automatically display prices without UK sales tax. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country’s custom office to determine what these additional costs are prior to purchase.

RETURNS

If you are for any reason unhappy with your purchase you can return your item for an exchange or full refund within 14 days of purchase.

We will refund your method of payment for the purchase price of the item less the shipping fee once we receive your parcel back in the studio.

Please email us at  office@janeyb.uk for a return code before returning or exchanging items. We cannot issue refunds or exchanges for items returned without this code. Also we cannot refund or exchange the item if it is not in its original packaging with labels intact and the item is undamaged. In your email please specify your order number and reason for the return or exchange. If there are any discrepancies in your order please email us: 0ffice@janeyb.uk

If you are seeking an exchange please email us at office@janeyb.uk to let us know your request so we can hold the stock for you. If we are out of stock in that style you can always exchange for another style to the same value or request a refund.

You are responsible for the cost of the return shipping. We cannot accept responsibility for parcels lost in transit and you are advised to obtain proof of postage and to send via a tracked method with sufficient insurance.

Return address:

FAO: Jane Burton
janeyB Studio
93 Weston Road
Stafford
Staffordshire
ST16 3RS

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