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Delivery & Returns

DELIVERY OVERVIEW

Delivery for all items will be advised at the time of placing your order. All items are hand knitted to order and can take up to 6 weeks for delivery with the exception of any sample sale items.

DELIVERY OPTIONS

All items are sent tracked and signed for.

TAXES & DUTIES

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country's custom office to determine what these additional costs are prior to purchase.

RETURNS

Due to all items being made to order, we have a very strict returns policy. Only if you find a manufacturing fault with your item can you return the item for an exchange or full refund. This must be within 14 days of purchase and the item must not have been worn.

Please email us at office@janeyb.uk for a return code before returning or exchanging items.

We cannot issue refunds or exchanges for items returned without a return code.

We cannot refund or exchange the item if it is not in its original packaging with labels intact and the item undamaged.

In your email please specify your order number and reason for the return or exchange.

If there are any discrepancies in your order please email us: office@janeyb.uk

Return address: FAO: Jayne Burton, janeyB Studio, 93 Weston Road, Stafford, Staffordshire, ST16 3RS, UK